Frequently Asked Questions
Q: If I ask Aspen to draw a landscape design for me, will I have to pay for it?
A: Creating a design that meets the wishes of the owner and is compatible with the site requires time and energy. For these reasons we do charge a fee for designing a landscape. The amount charged for a design depends on the size of the landscape and/or time necessary for creating the landscape.
Q: If Aspen does the work, do I still have to pay for a Design?
A: Because the designs are made by trained professionals we do charge this fee even if we are awarded the project.
Q: If the project is large, is it possible to install in phases?
A: It is possible to install a project in phases. The size of the different phases can depend on the layout of the site or on available budgets.
Q: If I want to do the work myself, can Aspen help me with a design and/or consultation?
A: Doing the work yourself is possible. Aspen can help with a design for which we charge a design fee and/or do consultation work at an hourly rate.
Q: How does the revision process work?
A: Revising designs of existing landscapes are part of the design process. Aspen offers this service with trained, professional and experienced designers.
Q: Can Aspen install indoor water features?
A: Yes, Aspen installs indoor water features.
Q: Can Aspen install an outdoor misting system?
A: Yes, Aspen can install outdoor misting systems.
Q: If we have Aspen do our landscape, is a deposit required?
A: After being awarded the project the process of scheduling labour, buying materials and planning equipment starts. In order to make sure that the customer is sincerely interested and the previously mentioned costs are covered we do need a deposit.
Q: What do I need to provide Aspen in order to create a custom design?
A: To create a design that meets the wishes of the customer we need input on what the personal preferences of the owner are. To save time a site plan, base map or any detailed plan of the property would come in handy.
Q: Is there a way to get a discount or a deal?
A: In general we offer our products at the best possible rate. Depending on the scope of the project and various other variables we might be able to help reduce the price of your project. We do offer a prepayment discount.
Q: I have received two bids. Why is there a price difference?
A: The main thing with comparing bids is always the question whether or not you're comparing apples and apples. It's not always easy to compare them, due to the complexity of how individual elements are specified. For example, the quality of the materials used in various bids can vary widely. In addition, depending on the bid, you may not actually end up receiving everything that is outlined.
